Privacy Policy
At BTB Electric, the privacy of our customers’ personal information is our top priority. We have established a privacy policy to ensure that all information you provide is strictly protected and used only for specific purposes, including improving product and service quality and providing the best possible experience.
1. Scope of Information Collection
BTB Electric collects personal information to meet the needs and requests of our customers. This information includes: full name, address, phone number, email, and other related information arising during transactions or when you contact us. This information is collected directly through forms on the website, through consulting calls, or other interactive channels. Customers can freely access and learn about our products and services without providing personal information. However, to receive detailed advice or quotes, we will ask you to provide the necessary information to serve this purpose.
2. Scope of Information Use
The personal information you provide will be used by BTB Electric to:
- Contact, consult, and provide product documentation, suggested selling prices
- Based on customer feedback to improve products and services
- Update sales policies and changes to services
- Support distributors
- Analyze market trends and develop new products and services to meet customer needs
- We commit that your personal information will never be used for other commercial purposes without your consent and always complies with legal regulations.
3. Scope of Information Sharing
BTB Electric commits not to share, sell or exchange customer personal information with third parties without consent. Information is only shared when required by law, such as when requested by competent state agencies. In addition to the above cases, your personal information will always be kept confidential and used internally within the company for the purpose of providing services and enhancing customer experience.
4. Updating Personal Information
We provide tools to help you easily edit or update your personal information. You can access your account on the website or contact us via email or phone number to request changes.
5. Customer Information Security
BTB Electric applies advanced security measures such as data encryption and firewalls to ensure the security of your personal information. Our legal team is also constantly monitoring to ensure that information processing procedures fully comply with legal regulations. We understand that customer trust is a key factor. Therefore, BTB Electric is committed to protecting your personal information to the maximum extent, and only using it for the committed purposes to improve product and service quality.